Global Capability Centers
The Strategic Choice for Innovation, Efficiency, and Growth.
To get started, schedule a consultation with a GCC expert.
Top Companies Leveraging GCCs to Future-proof Their Businesses
What are GCCs?
Global Capability Centers (GCCs) are in-house, integrated hubs strategically established in talent-rich locations. These “centers of excellence” empower organizations to tap into a worldwide pool of talent, catalyze innovation, and accelerate growth on a global scale.
Why Choose a GCC?
Access to Top Talent
Best-in-class global talent across niche skills.
Innovation Hub
Drive innovation through dedicated teams focused on cutting-edge solutions.
Cost Efficiency
Achieve significant cost savings compared to onshore operations.
Future-proof Skills
Build core tech and non-tech capabilities in-house.
High Retention
Greater job satisfaction and lower attrition rates.
40%
Cost Savings
90%
Higher Operating Efficiency
25%
Higher Retention
To learn more, download the GCC Growth Kit.
Why Choose a GCC?
Access to Top Talent
Best-in-class global talent across niche skills.
Innovation Hub
Drive innovation through dedicated teams focused on cutting-edge solutions.
Cost Efficiency
Achieve significant cost savings compared to onshore operations.
Future-proof Skills
Build core tech and non-tech capabilities in-house.
High Retention
Greater job satisfaction and lower attrition rates.
40%
Cost Savings
90%
Higher Operating Efficiency
25%
Higher Retention
To learn more, download the GCC Growth Kit.
3 Steps to set up GCCs
90 days to go Live
- Intake and Discovery: Conduct thorough intake and discovery to gather requirements and design considerations.
- Workshops: Conduct workshops across multiple workstreams (talent acquisition, HR, legal, finance, tax, procurement, real estate, IT infrastructure).
- Recommendations: Provide recommendations based on client requirements.
- Documentation: Document all approved decisions in a comprehensive Playbook, including action plans and project timeline.
- Legal entity setup and obtain regulatory/tax approvals.
- Implement HR and talent strategies (EVP, employer branding, compensation, benefits, talent acquisition, HRIS, HR policies, labor compliance, payroll, benefits administration).
- Establish infrastructure for GCC administrative and governance functions (financial accounting, planning & budgeting, HR operations, facility management, sourcing & procurement, risk management, IT infrastructure support).
- Provide premium workspace facility for clients.
- Collaborate with clients to operationalize the GCC.
- Talent Acquisition: Comprehensive services and employer branding initiatives to attract and retain top-tier talent.
- Workspace: Fully serviced, customized, and branded managed workspace facility.
- Advisory Services: Ongoing support from various Centers of Excellence for Compensation and Benefits, EVP, and other relevant areas.
- Operations Support:
- Finance & Accounting
- Tax & Legal
- HR Operations
- IT Support
- Procurement Operations
To get started, schedule a consultation with a GCC expert.
What our Customers are Saying
“Target in India has operated as a fully integrated global capability center and strategic partner for Target Corporation since 2005. We’ve seen the evolution of GCCs over the years, with immense value and influence across all business areas being delivered out of India. There are many factors that lead to a successful GCC model — including the right infrastructure, culture, and processes — and ecosystem partners like ANSR have been committed to helping GCCs navigate these areas and drive impact for their parent organizations. We congratulate them on this important milestone of 100 customers and look forward to the continued growth of GCCs in India.”
Bruce Starnes
Senior Vice President, Target
“I would just like to take this opportunity to thank our core ANSR team for their partnership and support while building our HSC team. The communication, professionalism, and flexibility of the group has enabled us to find the best candidates possible in the short amount of time. We are hopeful to close most of our hiring within the next 2-3 weeks maximum.”
Paul Morris
Creating a global workforce was important to us to be able to better support the evolving needs of our customers. India has a great talent pool to execute digital, technical and IT functions for which we cannot find staff in Australia. We were on a tight schedule, but the partnership with ANSR helped us set up and scale the NAB Innovation Center in India within set deadlines. Within six months, we have been able to grow to a 100-member-strong team that’s supporting business-critical functions. As we are looking to in-source more of our operations in-house, this partnership will further help us tap into differentiated talent pool for high demand skills.
Campbell Morrison
Executive, India Operations, National Australia Bank
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Frequently Asked Questions
How do GCCs contribute to cost savings and resource optimization?
Global Capability Centers (GCCs) drive significant cost savings and resource optimization by leveraging economies of scale and tapping into talent-rich, cost-effective regions. They centralize operations, reduce redundancy, and enable companies to allocate resources more efficiently across various functions. By optimizing processes and utilizing advanced technologies, GCCs enhance productivity and reduce operational costs, ultimately contributing to a stronger bottom line.
How can a GCC enhance your company's operational efficiency and innovation?
A GCC fosters operational efficiency by streamlining processes, standardizing practices, and implementing best-in-class technologies. These centers bring together cross-functional teams, encouraging collaboration and the sharing of innovative ideas. Integrating diverse skill sets and perspectives within a GCC accelerates problem-solving and drives continuous improvement, positioning the company at the forefront of industry innovation.
What role does a GCC play in your overall global growth strategy?
GCCs are pivotal to a company’s global growth strategy. They provide access to highly skilled talent, emerging new technologies, and a scalable and agile operational framework, enabling organizations to enter new markets swiftly and effectively. By consolidating global operations, a robust infrastructure and local expertise, GCCs enhance coordination and strategic alignment across regions, fostering seamless expansion and sustained growth.
How can a GCC improve our customer and user experience?
Customer centricity is essential for competitiveness in today’s multichannel markets, marked by hyper-personalization and product differentiation. Global Capability Centers (GCCs), with their advanced technological capabilities and global reach, are crucial in developing customer-centric organizations. The ability to analyze historical and present customer data enables GCCs to identify root causes and identify areas for improvement, helping the enterpriser deliver a seamless customer experience.
What is the future outlook for GCCs in the context of emerging global trends and technologies?
Which industries benefit most from GCCs?
What factors should be considered when selecting a location for a GCC?
When selecting a location for setting up a GCC, leaders should evaluate for access to a highly skilled and cost-effective talent pool, a supportive digital infrastructure, and proximity to key geographical markets. They should also consider a region’s stability, government support for multinational companies, regulatory environment, and potential for scalability. These factors ensure your GCC can operate efficiently, adapt to changing demands, and drive sustained growth.
How do we ensure the security and compliance of our operations in an offshore GCC?
Ensuring security and compliance in an offshore GCC involves implementing robust cybersecurity measures, adhering to global and local regulations, and conducting regular audits. A good way to do this is by partnering with a company that leverages advanced digital tools and technologies and collaborates with cybersecurity and legal experts to ensure compliance with regional laws, thereby safeguarding your operations from legal and financial risks.
What digital tools and technologies are essential for running a successful GCC?
What are the key performance indicators (KPIs) for a successful GCC?
Key performance indicators for a successful GCC include cost savings, operational efficiency, innovation output, customer satisfaction, and market response. Monitoring these metrics helps assess the GCC’s impact on your business goals.
How does the local talent pool impact the success of a GCC?
The local talent pool is critical to a GCC’s success, providing access to specialized skills and fresh perspectives at competitive costs. A robust talent pool enhances the GCC’s ability to innovate, scale operations, and adapt to market changes. Investing in local talent development and retention further strengthens the GCC’s long-term viability and strategic value.
How does a GCC help with regulatory compliance and risk mitigation?
The complexities of diverse regulatory frameworks can pose significant challenges for businesses venturing into foreign markets. Companies like ANSR who help set up these GCCa are well-versed in local laws and regulations, ensuring that companies adhere to compliance requirements with precision. Additionally, GCCs provide businesses with enhanced control over critical processes, empowering them to implement robust risk management strategies. This heightened control mitigates potential legal and financial risks, safeguarding the company’s reputation and financial stability.